Terms and Conditions

Thank you for choosing Sgt. Poopers Environmental Services (the “Company”). By using our website (the "Site"), you agree to and accept these terms and conditions. If these Terms and Conditions are inconsistent with terms applicable to a certain service, those other terms will control. These Terms and Conditions and any other service-specific terms on our Site, are your agreement with Sgt. Poopers, LLC and you agree to be legally bound by and comply with these Terms and Conditions for your use of our Site and your purchase of any of our services offered on this Site.

Service Details

Service schedule: Sgt. Poopers provides pet waste removal from the client’s designated yard on a weekly basis on the same day(s) each week.
Service days and time: The Company will perform service on a designated day, but does not guarantee a specific time of day due to changing conditions and need for efficiency which enables our low prices. The service day may change with sufficient notice given to the client.
Initial cleaning: The first week of service is free for new clients. However, if your yard has more than two weeks of accumulated waste, an extra "backlog" fee may apply during the first visit.
Initial setup: Long-term contracts are not required, and clients can cancel service at any time by simply notifying the Company via email, text or telephone at least a 24 hours in advance of the requested final service date.
Waste disposal: Waste is bagged, securely tied, and placed in the client's trash can, in accordance with city ordinances. The Company does not use waste bags with masking fragrances due to potential toxicity.
Equipment cleaning: The Company disinfects with a non-toxic EPA-approved, hospital-grade disinfectant that kills 99.999% of germs.
Your eyes and ears: Sgt. Poopers rangers will notify you if we see anything amiss.
Free support: As a client of Sgt. Poopers you have direct telephone access to Company owners from 8 A.M. to 7 P.M. Monday through Saturday. You can also send a text or email anytime and receive technical support or answers about the services we have provided to you at no additional charge.

Client Responsibilities

Yard accessibility: The client must provide easy and unobstructed access to the service area of the designated yard. Gates should be unlocked or keys/gate codes provided in advance.
Property access: Clients must ensure the Company has access to the designated yard by providing a key or gate combination in advance, or by leaving the gate unlocked on your scheduled service day.
Gate and latches: Clients are expected to maintain the functionality of gates and latches, and the Company bears no responsibility or liability related thereto.
Securing pets: Our “Park Rangers” love friendly dogs, but during the service visit all pets must be secured indoors for the safety of our employees and for your pets’ well-being and sense of calm.
Treats: If the Client and Company mutually agree and your pet is friendly and familiar with our Company “Park Rangers”, Sgt. Poopers may provide small made-in-the-USA Milk-Bone brand treats to your pets. We love doing so with friendly pets because dogs need hope, too.
Yard maintenance: Our satisfaction guarantee as set forth in these Terms and Conditions assumes a reasonably maintained yard. If grass is extremely tall, un-cut, covered by leaves, obscured by debris, trash, brush, or tall or thick weeds, our “Park Ranger” may not be able to find all the waste hidden below, and the guarantee is void. The Company can only service what is visible and safely accessible in a properly maintained yard.
Notification of changes: The client must promptly notify the Company of any changes to the number of pets utilizing the designated yard.

Billing and Payment

Payment methods: From residential clients Sgt. Poopers accepts Visa, MasterCard, American Express, and Discover. From commercial clients Sgt. Poopers accepts credit cards, ACH payments and checks.
Billing cycle: For residential clients, payment is handled weekly by credit card. Accounts are generally charged once a week in the evening after service has been delivered using a credit or debit card on file
Service for missed access: If the Company cannot access the designated yard due to a locked gate or an unsecured pet, the client account will still be charged for the visit to cover the “Park Ranger’s” time.
- "Silver lining" policy: To resolve the missed access visit, the Company will clean the two weeks' worth of waste on your next scheduled visit at no additional charge.
- Alternate resolution on missed access: Alternatively, clients can request an additional visit for a minimal fee to cover the extra travel time.
Extra fees: Additional fees may apply for oversized yards or additional areas at the same address.
Failed payment: If a payment method is declined, service may be paused until payment is made. Loss of confidence may result in advance payment being required thereafter. An extra fee may be charged if a delay in service means we are cleaning for additional weeks, and a “backlog fee” may be charged if service is resumed after a long period of suspension.
Late fees: Overdue accounts may be subject to late fees and/or collections procedures.
Taxes: Prices are subject to Texas state sales tax.

Holidays and Weather

Holidays: If a scheduled service day falls on a major holiday, the Company will generally deliver service a day or two before or after the holiday.
Severe weather: Sgt. Poopers generally continues working through most weather conditions such as rain, heat and cold, and pauses while lightning is passing through the area. If ice, snow or severe weather event (tornado) prevents service, your property will be rescheduled.

Company Policies

Satisfaction guarantee: The Company offers a "perfection guaranteed" satisfaction policy. We inspect each part of the yard to ensure nothing is missed, assuming normal lawn care maintenance is being done. If any waste is found to have been missed, the client should report it immediately so we can re-clean the yard free of charge or elect to make the service free.
Cancellation policy: Clients can cancel or pause services at any time. The Company requests 24-hour notice.
Termination by Company: The Company can terminate the agreement at any time for any legal reason. Upon termination, any outstanding balance is immediately due.

Liability and Indemnification

Limited liability: The Company is not liable for routine wear of gates, yards, or other property of the client due to ordinary usage over time or unsafe pre-existing conditions. The Company is also not responsible for escaped pets including but not limited to escapes due to pre-existing conditions, broken, defective or improperly installed fences, gates or latches. COMPANY, OUR RELATED ENTITIES, OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES, ARE NOT LIABLE TO YOU IN ANY AMOUNT GREATER THAN THE AMOUNT(S) YOU HAVE PAID COMPANY IN THE PRIOR 12 MONTHS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY CLAIM MUST BE BROUGHT WITHIN TWO (2) YEARS OR IT IS OTHERWISE WAIVED.
Indemnification: The client agrees to indemnify and hold harmless the Company and its related entities, officers, owners, employees, agents and affiliates for from any claim or demand arising out of (1) your use of the Site or services, or (2) your violation of this Agreement.

Intellectual Property Rights and Use of the Site

The Company respects the intellectual property of others and asks that users of our Site do the same. Except as authorized above, you are not permitted access or use of any of the Company’s Intellectual Property without our advance written consent or the consent of any third party whose intellectual property may be referred to or displayed on the Site.
The Site contains valuable trademarks, designs, logos, service marks, insignia, uniforms, descriptions, copy, designs, color palettes, ideas and execution of our unique approach to marketing pet waste removal as a conservation effort spearheaded by our own “Park Rangers”, and other copyrighted content that the Company owns and uses that are either registered to and/or otherwise protected under intellectual property laws (collectively, the "Company Intellectual Property"). Any use of the Company Intellectual Property without the advance written permission from the Company is strictly prohibited. The arrangement and layout of the Site, including but not limited to, the Company Intellectual Property, images, text, graphics, buttons, screenshots, and other content or material (collectively, the "Site Content"), are the Company’s sole and exclusive property.
The Site may also contain reference to other trademarks, service marks, product names, and third party company names, any of which are the property of their respective owners.
The Company grants you a limited, non-transferable, non-exclusive license to access and make personal use of the Site. This license does not include any commercial use of the features of or content in the Site. The Company may terminate this license at any time for any legal reason.
The client agrees that it will not use the Site to (1) commercially exploit it or its content without the Company’s advance written permission; (2) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site; (3) access the Site to misappropriate its content for use in a competitive business; or (4) frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information or content (including images and text descriptions) of the Site.
The Company is not liable for any modification, suspension, or discontinuance of the Site.

General Provisions

Service modification: The Company reserves the right to adjust pricing and service terms with notice to the client.
Photos for marketing: Sgt. Poopers reserves the right to take and use occasional photos of a service area or pet for marketing purposes unless the client expressly opts out.
Privacy policy: The Company will protect client information and will not share it with third parties, except as required for service or by law.

These Terms and Conditions constitute the entire agreement between you and the Company regarding the use of the Site and the purchase of any services offered for sale on our Site. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. This Agreement is governed by the laws of the State of Texas without regard to conflict of law provisions. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word "including" means including without limitation. Except as otherwise provided herein, if any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.